Ombudsman: fairness and impartiality?

I actually dreamed this poem before I wrote it. The next morning it came to me and I saw some really beautiful insights. I saw that the mediator has to be impartial and blind to bias. Can sound good in theory but in reality they are not always impartial or just dealing with process. I also saw that this role is about harmony and when people are treated as equal and harmony is the objective, the peaceful settlements naturally arise. When people have agendas and processes (boxes to tick) they just want to expeditiously deal with a problem, rather than deeply respecting an outcome of justice for both parties. We all lose when one loses. Just imagine a world where we all win. That is the beginning of harmony and peace, our true nature.

BUDDING FAIRNESS

Om-buds-man has a meaning,
An investigator of complaints,
Mediator of fair settlements,
A neutral third party,
For the seed of truth,
The bud,
Flowers harmony for all to see,
As we are all colours of diversity,
And the sweet fragrance of fairness,
Ensures the matter settles,
And the scales balance,
As the barometer of social stability.

For the impartial investigator,
Has respons-ability,
For he has the ability to respond,
Yet he is looking at due process,
Not fairness in complaints handling,
For he did not read the letters,
Just the cover notes,
As time is his master,
Not justice.

The truth is not just a word,
Yet many read this word and think truth,
For the truth, the whole truth and nothing but the truth is absolute,
There is no room for half truths,
And this is the pledge in all court rooms,
The intent is truth as a first principle not the last,
For when justice is present in the room,
He or she will hear both sides,
Without fear or favour,
Will see beyond biases without flavour,
Assert decisions based on fact and fairness,
Not nuances that serve one over the other as strategic moves,
For when justice is served no-one loses,
The world recovers its self respect,
Harmony is the true outcome of equals.

When an issue is raised,
One can call it a complaint, a problem or raising awareness,
An investigation is conducted,
As a conductor of an orchestra,
To examine the odd note one needs to look at the score,
For when one is out of tune the rest lose the rhythm or purpose,
For there are rules for some,
And not for others,
To live in harmony we must be clear of the rules,
And all live by them with the whole truth in mind.

And when the process has as its intent
procedure or protection,
Then process is running the show,
Not truth,
For truth sits and reads all letters,
Seeks the core issues on both sides,
Truth makes time for justice,
As human rights decoupled from trade,
Becomes the priori to decisions,
For we are people not processes.

Rights arise as values decline,
For if one is not naturally fair,
One must have rights imposed,
If values are not naturally known,
Then authority and legality grow.

Fairness was once due process,
Today it is due process that is not fair,
For we are not seeking the same outcomes,
Bureaucracy is compliance,
Social justice is the foundation stone.

Yet when justice is awakened,
Awareness is the seal all parties feel,
As fairness and equity are the universities of choice,
For the future.