No Consent to Telstra’s Privacy Statement Ensures Privacy Protection Until 100% Clarified

How we collect your information

There are three ways that we can collect your information.

1. You give it to us when you or your representative interacts with either us or one of our trusted partners.  This might happen when you are setting up an account with us or using one of our products or services.  I DO NOT CONSENT TO THE STATEMENT THAT I AM GIVING DATA TO TELSTRA BY VIRTUE OF INTERACTING WITH TELSTRA OR A TRUSTED PARTNER (WHO I DO NOT KNOW).  I DO NOT AGREE THAT SETTING UP AN ACCOUNT OR PRODUCT USE IS AUTOMATIC ‘GIVING PERMISSION FOR DATA COLLECTION’.
2. We collect information when you use our networks, products and services including our call centres and online services.  For example, we may use network tools to collect your call records, collect wireless device locations from our networks and your devices or use cookies and other technologies to identify your unique web browser.  I DO NOT KNOW WHO YOUR NETWORKS, PRODUCTS, SERVICES OR ONLINE SERVICES ARE., SO IT IS NOT POSSIBLE TO MAKE A DECISION AS I AM NOT FULLY INFORMED.  I DO NOT CONSENT TO COLLECTION OF MY INFORMATION VIA NETWORKS, PRODUCTS, SERVICES, CALL CENTRES, ONLINE SERVICES.
3. We obtain information from outside sources like credit reports, marketing mailing lists, and public information, (including public posts to social networking sites) and commercially available personal, identity, geographic and demographic information.  This can also include information gained from our partners if you have interacted with them.  These partners include our business and commercial partners, identity and fraud checking services, credit reporting bodies and wholesale and other customers.  I DO NOT CONSENT TO INFORMATION GATHERING, OR SOURCING MY INFORMATION FROM PARTNERS (EXCEPTION OF CREDIT REPORTS), MARKETING MAILING LISTS, PUBLIC INFORMATION INCLUSIVE OF POSTS TO SOCIAL MEDIA.  I DO NOT CONSENT TO PARTNERS GATHERING MY DATA AND PASSING IT TO TELSTRA INCLUDING BUSINESSES OR OTHER THIRD PATIES WITHOUT MY PERMISSION.  MY INTERACTION WITH TELSTRA OR PARTNERS IS NOT AUTOMATIC CONSENT THAT MY DATA IS AVAILABLE TO OTHERS. ACCESS IS NOT CONSENT.  TO DO THIS WITHOUT MAKING THIS CLEAR IS TO APPEAR DECEPTIVE.

We understand that you might not want to give us particular personal information.  Just know that it may mean we are not able to provide you with the products or services you need.  MOST PEOPLE WOULD NOT AGREE TO THE ABOVE I AM SURE.  TO THEN ADD THAT THE SERVICE IS WITHDRAWN AS A RESULT OF NON COMPLIANCE THIS IS A FORM OF COERCION AND COMPLIANCE NOT DEMOCRATIC RIGHTS TO SAY ‘NO’.  IT PLACES A CUSTOMER UNDER DURESS TO SAY YES OR NOT RESIST.  I FIND THIS CONCERNING.

How do we keep your information?

We may store your information in hard copy or electronic format, and keep it in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. WHO ARE THE SERVICE PROVIDERS? THEY ARE PRIVATE COMPANIES WHAT ARE THEIR PRIVACY STATEMENTS AND HOW DO WE KNOW THEY HONOUR WHAT THEY SAY?  WHAT IF DATA IS MOVED?

TELSTRA INDICATES ‘MAY’ MY QUESTION IS – DO YOU STORE INFORMATION OR NOT?  IF YOU ARE GATHERING DATA YOU ARE STORING IT SO WHY SAY ‘MAY’.  THIS APPEARS MANIPULATIVE NOT UPFRONT AND HONEST.  IT CONVEYS THE IDEA THAT YOU MAY NOT DO IT, BUT IT APPEARS THAT ALL INFORMATION IS GATHERED. WHAT IS THE TRUTH OF THIS?  I DO NOT CONSENT TO THE STORAGE OF MY DATA.

We use a combination of technical solutions, security controls and internal processes to help us protect your information and our network from unauthorised access and disclosure.  WHAT ARE THOSE TECHICAL SOLUTIONS, SECURITY CONTROLS AND INTERNAL PROCESSES?  HOW DO YOU STOP HACKERS?  HOW DO YOU STOP GOVERNMENT DEPARTMENTS CITING PERSON’S OF INTEREST (WITHOUT CRIMINAL OR THREAT STATUS) ACCESSING ENCRYPTED DATA WHICH THEY CAN BY LAW NOW?  HOW CAN YOU CONTROL DISCLOSURE TO OTHER AGENCIES, PARTIES OR INTELLIGENCE AGENCIES FROM ACCESSING PERSONAL DATA?

How do we use your information?

We may use and disclose your information for a wide range of purposes including:

Administration – To help us properly manage the products and services we provide to you and to maintain and update our records.  For example, we need to be able to verify your identity to detect, prevent and address fraud. We also use your information for charging and billing and to identify breaches of our terms and conditions of service.  WHAT DOES THIS MEAN?  HOW DOES VERIFICATION WORK? WITH WHOM? CHARGING AND BILLING IS TO BE EXPECTED.  WHAT BREACHES ARE YOU REFERRING TO FOR EXAMPLE? I DO NOT GIVE CONSENT.

Network, security and fraud protection – As part of our network protection activities, we monitor Domain Name Servers (DNS) for known malicious domains which can, amongst other things, lead to the downloading of malicious software on to devices.  Where Telstra’s DNS services are used to connect to these known malicious domains, we may identify impacted customers for the purposes of notifying them so they can take action to protect themselves.  IS THE DOMAIN NAME MY WEBSITE, DOES THIS MEAN YOU WOULD MONITOR MY WEBSITE – TO WHAT EXTENT DO YOU MONITOR THE WEBSITE?  DO YOU COLLECT DATA ON WHAT IS PUBLISHED? MY DOMAIN HAS ITS OWN VIRUS CHECKING INSTALLED, WHY WOULD TELSTRA NEED TO ACCESS?  IF I END UP WITH A VIRUS THEN SURELY IT IS UP TO ME TO REMOVE IT?  I DO NOT CONSENT TO ANY MONITORING OF MY DOMAIN NAME SERVERS OR ACTIONS TAKEN TO REMOVE SOFTWARE OR MONITOR WHAT IS DOWNLOADED.

Communication – We need to be able to communicate with you in order to provide you with our products and services.  We might do this on mediums such as email, SMS, social media, search engines and web pages you may visit. I DO NOT CONSENT TO MARKETING YOUR PRODUCTS AND SERVICES ON ANY MEDIUMS I USE.  I DO NOT WANT TO BE BOMBARDED BY ADVERTISING.

Improvement – We are constantly working to not only maintain and improve our products, services and processes but to develop new ones.  We use information we hold to help us do this in a number of ways. For example to monitor network use, quality and performance, and to operate, maintain, develop, test and upgrade our systems and infrastructure.  We may also combine information from one service with information from one of our partners’ services to improve our credit assessment and debt recovery processes. THIS APPEARS TO BE SOME FORM OF INVESTIGATIVE PROCESS.  I DO NOT UNDERSTAND HOW IT CONNECTS WITH DEVELOPING NEW PRODUCTS, SERVICES AND PROCESSES? THE EXAMPLE IS TO MONITOR AND OTHER FUNCTIONS WHICH I AM NOT CLEAR ABOUT.  IT SEEMS CONFUSING AS IT APPEARS TO BE ABOUT BEING ABLE TO ACCESS CREDIT, BANKING DETAILS AND GIVING INFORMATION TO DEBT RECOVERY AGENCIES WHO I HAVE EXPERIENCED HARASS.  FOR THOSE WHO MAY NOT BE ABLE TO PAY THEIR ACCOUNTS FOR WHATEVER REASON THEIR PERSONAL ITEMS CAN BE TAKEN RATHER THAN A GENTLE APPROACH SENSITIVE TO PERSONAL CIRCUMSTANCES.  I DO NOT GIVE CONSENT.  I HAVE NO ISSUE WITH DISCUSSION, PAYMENT PLANS AND TAKING RESPONSIBLITY BUT I FIND THE DEBT COLLECTORS RUTHLESS AND INTIMIDATING. I HAVE HAD ONE EXPERIENCE BASED ON A DEBT THAT WAS NOT REAL, THE DEBT WAS USED TO TRACK ME NOT SOLVE THE PROBLEM.  CITIZENS ARE NOT CONSIDERED.

Development and analysis – It’s important we understand your information and communication needs.  One of the ways we do this is through using analysis and business intelligence techniques.  This gives us high level insights into things like usage patterns, network performance, demographic trends and other types of behavioural data.  In many cases this information is aggregated and de-identified when analysed.  We may share these anonymised insights with select business and commercial partners. In some cases, we may create insights with your information on an identified basis but in those cases we would need to do so with your consent or otherwise comply with privacy laws.  THE ISSUE OF USAGE PATTERNS, PERFORMANCE, DEMOGRAPHICS HAS BEEN TALKED ABOUT PREVIOUSLY AS PART OF DATA GATHERING WITH CONSENT.  IN THIS SECTION BEHAVIOURAL DATA IS ADDED AND BUSINESS ANALYSIS REVEALED.  THE WORDING OF ‘MANY CASES’ INDICATES THAT INFORMATION IS NOT ALWAYS AGGREGATED OR DE-IDENTIFIED AND IT IS STATED IT IS SHARED WITH SELECT BUSIENSS AND COMMERCIAL PARTNERS.  WHO ARE THE SELECT BUSINESSES AND COMMERCIAL PARTNERS?  PROFILING APPEARS TO BE IN THE NEXT SENTENCE WITH THE WORDING ‘CREATE INSIGHTS WITH YOUR INFORMATION ON AN IDENTIFIED BASIS’.  I FIND THIS VERY CONCERNING FROM A PRIVACY PERSPECTIVE.    I FIND THE STATEMENT THAT HAS BEEN PREVIOUSLY MENTIONED AS ALSO CONCERNING AS IT INFERS TELSTRA WOULD NEED TO DO THIS WITH CONSENT OR OTHERWISE COMPLY WITH PRIVACY LAWS.  I WOULD ASSERT TELSTRA DOES NOT DIRECTLY REQUEST CONSENT BUT DEFAULTS TO PRIVACY LAWS WHICH ARE WEAKENING IN MY EXPERIENCE AS I HAVE FOUND MY PRIVACY WAS NOT PROTECTED EVEN WHEN A BREACH OF ‘TRACKING’ MYSELF WAS IDENTIFIED.  I DO NOT CONSENT.

Direct marketing – We want to make sure that you know about all our products, services and special offers that are relevant and are of interest to you.  We may use the information we hold to market and promote them directly to you.  This also may include products, services and offers provided by our trusted partners.  In some cases this marketing activity can continue after you have stopped using our products or services, unless you opt-out.  You can stop us using your information for direct marketing by calling us on 1800 039 059 or updating your preferences by logging into My Account online at https://www.my.telstra.com.au/myaccount/home
THIS INDICATES THAT INFORMATION GATHERED ABOUT MYSELF CAN BE ACCESSED TO SELL FURTHER PRODUCTS AND SERVICES.  THE CONCERNING PART HERE IS THE INCLUSION OF PRODUCTS, SERVICES AND OFFERS PROVIDED BY ‘TRUSTED’ PARTNERS.  THE WORDING ‘TRUSTED’ IS MANIPULATIVE AS IT GIVES THE IMPRESSION THEY ARE HONEST.  IN BUSINESS ONE HAS TO BE DISCERNING AS MONEY IS INVOLVED.  FURTHER MARKETING CONTINUES AFTER THE SERVICE OR PRODUCT USAGE HAS STOPPED UNLESS THE CUSTOMER IS ACTIVE IN RINGING OR UPDATING PREFERENCES.  WHAT IF CUSTOMERS ARE NOT AWARE, WERE OF A DIFFERENT ETHNIC BACKGROUND, POOR ENGLISH, UNABLE TO READ THIS STATEMENT, IF THEY DO NOT KNOW THEN THIS CONTINUES WITHOUT CONSENT. THIS IS THE CORE ISSUE.  I DO NOT GIVE CONSENT.

Compliance – There are a number of circumstances where we are required or authorised by law to collect, use or disclose information.  These include:

• as required or authorised by legislation (for example under the Telecommunications Act 1997 (Cth) and the Telecommunications (Interception and Access) Act 1979 (Cth) including the data retention provisions) – NOT WITHOUT CONSENT, AS INDICATED IN THIS PUBLISHED DOCUMENT.
• to produce and distribute an alphabetical public number directory (known as the White Pages) in compliance with our Carrier Licence Conditions   DOES THIS INCLUDE MOBILES?
• as required by or in accordance with any industry code or industry standard registered under the Telecommunications Act 1997 (Cth) THERE SHOULD BE LINKS TO THE ACTS.
• when we need to undertake identity checks for pre-paid public mobile telecommunications services under the Telecommunications (Service Provider-Identity Checks for Prepaid Mobile Carriage Services) Determination 2013 I DON’T CONSENT TO THIS EITHER AS I ENJOY MY PRIVACY AS AN EXPERIENCE OF FREEDOM (FREE DOMINION).
• providing emergency call service centres and the relevant emergency services organisation(s), the most precise mobile location information we have available about the device from which a call is made to the emergency call service number (000 and 112) at the time of the call       I AM OKAY WITH EMERGENCY SERVICES IF I AM IN TROUBLE.
• providing information in relation to calls to the emergency call service number (000 and 112) or to prevent or lessen threats to a person’s life or health under the Telecommunications Act 1997, Telstra’s Carrier Licence Conditions and the Telecommunications (Emergency Call Service) Determination 2009.  I HAVE NO ISSUE HERE EITHER.

NOTE: REGARDING THIRD PARTIES, HOW DOES TELSTRA ENSURE THEY ARE NOT CORRUPT?  http://www.tai.org.au/content/corruption%E2%80%99s-723-billion-hit-gdp

When do we share your information?

We may share your information with third parties who provide services to us, including organisations, agents, partners and contractors that assist us with providing our business processes and products and services. These services include:  I NOTE THIS HAS CHANGED FROM TRUSTED PARTNERS TO THOSE WHO PROVIDE SERVICES TO TELSTRA.  THIS IS TOO MUCH AS IT MEANS ANYONE CAN ACCESS MY INFORMATION.  I DEFINTELY DO NOT CONSENT.  WHO ARE THE AGENTS – INTELLIGENCE – AUSTRALIAN/US/UK OR OTHERS?  I NOTE CONRACTORS HERE, THIS INCLUDES MULTINATIONAL CONTRACTORS AND ORGANISATIONS NOT LISTED IN FULL OR UPDATED ON A WEBSITE SO I CAN CHECK TO SEE IF HEY ARE HONEST.  MY CONCERN HERE IS THE LOSS OF MY PRIVACY TO OTHERS I DO NOT KNOW, NOR CAN I VERIFY IF THEY ACT IN INTEGRITY OR ARE VILLIFYING PEOPLE.  I AM AWARE PROTESTORS AND WHISTLEBLOWERS ARE BEING TRACKED AND VILIFIED.  THIS IS THE CONCERN WITH A PRIVATISED TELSTRA NOT CHARGED TO ACT IN THE PUBLIC INTEREST BUT AS A PRIVATE CORPORATION ENGAGING IN BUSINESS FOR A PROFIT.

• providing, managing or administering your product or service including customer enquiries and support services
• installation, maintenance and repair services
• mailing operations, billing and debt-recovery functions
• information technology and network services  (DOES THIS INCLUDE GOOGLE, GLOBAL IT COMPANIES, FOREIGN MULTINATIONALS? ETC.
• to develop our credit assessment and credit worthiness rating system  WHO ARE THE ORGANISATIONS CONSULTED?
• fraud, crime or misconduct identification, investigation and prevention services   ON WHAT GROUNDS, IS THIS PREVENTIVE OR AS A RESULT OF THE POLICE ENQUIRING?
• market research, marketing, telemarketing and door-knocking services  THIS CAN END UP BOMBARDING CUSTOMERS WITH ENDLESS ADVERTISING
• development, analysis and business intelligence functions.  ARE YOU SELLING THIS INFORMATION TO BUSINESS INTELLIGENCE COMPANIES OR ANALYSTS?

We may also disclose your information to:   I DO NOT CONSENT TO DISCLOSURES WITHOUT MY AWARENESS OR PERMISSION OR WITHOUT A WARRANT.

• your authorised representatives or advisers  THAT MAKES IT SEEM WE HAVE CONTROL
• third parties when you ask us to do so when you consent to that disclosure for the purposes of fraud, crime or misconduct identification, investigation and prevention services   WHAT ARE PREVENTION SERVICES?
• credit-reporting bodies (for more information see the Credit Reporting section below) for identity checking and credit related purposes such as credit-worthiness, credit rating, default listing, credit provision and financing.  These include:  I DO NOT CONSENT
  • Equifax Australia Information Services and Solutions Pty Limited (formerly known as Veda) https://www.equifax.com.au/
    I NOTE ISSUES https://www.abc.net.au/news/2017-09-08/smiley-credit-check-australians-financial-information-at-risk/8887198
  • Illion Australia (formerly trading as Dun and Bradstreet)  https://www.illion.com.au/   DUN AND BRADSTREET ARE ABOUT CREDIT RATINGS OF GOVERNMENTS/COMPANIES
  • Experian Australia Credit Services Pty Ltd  http://www.experian.com.au/ CUSTOMERS MAY WANT TO CHECK THIS
• our dealers, our related entities or our business or commercial partners and other businesses we work with  WHO?
• other telecommunication and information service providers or to our wholesale and other customers from or through whom you may acquire products or services  WHO?
• the manager of the Integrated Public Number Database (IPND), and other organisations as required or authorised by law (please see www.acma.gov.au for more information) WHY? WHO?
• parties that assist us with fraud and identity checking including financial institutions and the Government’s National Document Verification Service, to verify the validity of any Government issued documentation you provide as proof of identity ie: to check a Drivers Licence, Medicare, Passport etc.  THESE COMPANIES CAN BE GLOBAL START UPS THAT GO INTO THE ID FRAUD CHECKING AREA.  THEY ARE NOT POLICE OR BONIFIDE ORGANISATIONS.  THEY CAN BE SUBSIDIARIES OF LARGER COMPANIES. HOW CAN CUSTOMERS BE ASSURED THAT THEIR DATA IS PROTECTED AND NOT SOLD ONTO OTHER THIRD PARTIES THUS LOOSING CONTROL OF PRIVACY.
• law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law  LAW IS MENTIONED HERE THAT MEANS THE ABOVE ARE NOT.  NATIONAL SECURITY AGENCIES MUST HAVE LEGITIMATE REASONS – WARRANT AS SOME AGENCIES ARE CORRUPT OR POLITICISED.  I WOULD NOT HAVE AN ISSUE IF I COULD BE ASSURED THEY ACT IN INTEGRITY.  TO-DATE I HAVE EXPERIENCED INAPPRORIATE CONDUCT IN GOVERNMENT SO DO NOT FEEL CONFIDENT. THUS DO NOT CONSENT WITHOUT A WARRANT.
• third parties who assist us in managing or developing our business and corporate strategies and functions, including our corporate risk or funding functions  WHO?  RISK MANAGEMENT IS ABOUT PROTECTING TELSTRA’S ASSETS IT IS NOT ABOUT PROTECTING THE CUSTOMER.  BREACHES COULD FEATURE HERE.
• our contractor, Sensis, to enable us to meet our Carrier Licence Conditions to produce and distribute an alphabetical public number directory (known as the White Pages). Note, if you have requested a silent line number your number will not be published in the White Pages.  https://www.sensis.com.au/
• third parties as required by or in accordance with any industry code or industry standard registered under the Telecommunications Act 1997 (Cth)  WHO?
• government agencies for purposes associated with connecting new services to the National Broadband Network WHO? IS THIS INCLUDING SMART METERS?  NO CONSENT HERE.
• and for the purposes of facilitating or implementing a transfer/sale of all or part of our assets or business.  WHAT DOES THIS HAVE TO DO WITH CUSTOMERS UNLESS RELEASING AGGREGATED SALES DATA?  PERSONAL INFORMATION SHOULDN’T BE PROVIDED.  NO CONSENT.

In some cases, the organisations that we may disclose your information to may be based outside the location where the information is collected.  For example, we may share your information with our third parties in Australia, Canada, Chile, China, Hong Kong, countries within the European Union, India, Japan, Malaysia, New Zealand, Philippines, Russia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, the UAE, the United States of America, and Vietnam.  ABSOLUTELY NOT, YOU DO NOT HAVE MY CONSENT TO SHARE MY INFORMATION WITH THE WORLD.  THIS IS BECOMING A COMEDY I HAVE TO SAY.  I AM LAUGHING. 

LET ME PUT IT THIS WAY – IS THERE ANYONE YOU DON’T SHRE THIS DATA WITH?